Head office
169 Watton Street
Werribee Victoria
Australia 3030
Phone: 03 9741 6195
Facsimile: 03 9741 6292
Email: adminwerribee@optusnet.com.au

Dear Pacsoft,

I realise that this letter is well overdue but as you all know we have been diligently working on past errors. I am very glad to say that we are almost there.

I would like to thank you all so much for your constant support and expertise with our new Optemizer system. Prior to the update our stores at Werribee and Sunbury run somehow despite of our most useful business tool not functioning any where near to it's full capacity. As you all know the past had left a lot to be desired in an area that should of been easy. Since the update things have improved enormously in every way shape and form when it comes to our system and database.

Our installation got off to a rocky start having so many unforseen problems in our data base, but you guys powered through it and came to the party showing great determination and dedication to make it all work, and for this we are grateful. I would like to recommend that Ben, Chris, and Andy receive a pay rise, having had to put up with, teach, and deal with us over the last 2 months. Considering that Judi and I had very little to do with Pacsoft in the past six years I feel that because of your help we now have the knowledge and tools to utilise a great system. We have already begun to see major positive changes. At the moment our database is spick and span and looking better and better every day, our staff are using and learning about all the new features, and our profit margin is looking great. The new system is very easy to use now that we know how and the help books are fantastic.

Because of the Optemizer installation we saw the worst of the past and had the opportunity to fix it before it was too late.

In closing THANK YOU, THANK YOU, THANK YOU, you guys have been great. Mark us down to be a reference for your system and your people, we wouldn't hesitate for a moment in recommending the Optemizer system and your company.