Dear Andrew,

I wish to express my sincere appreciation to you and your team in relation to our recent implementation of Optemizer, with particular mention to Andy and Joel.

Andy has gone above and beyond to provide us with not only a program that suits all of our business requirements, but also has taken the time to assist us in selecting the best in hardware to cope with our very busy trade custom. Andy has also contacted us on numerous occasions, since our installation, to ensure entirely happy with the selection we have made, a service which is almost unheard of these days.

It has been a pleasure to have had Joel carry out our installation. We had absolute minimum disturbance to our ordinary trading as all measures were taken to thoroughly test our existing data prior to conversion and installation. Joel's efficiency and outstanding problem solving skills are to be commended.

I am very pleased to report that my staff members have found Optemizer to be an exciting and easy to use, new addition to our team. It has been much of a benefit to our accounts operations by reducing the time taken for data entry and provided us with much more time to focus on more important areas of our business.

I would also like to mention that overwhelming willingness by both Joel and Andy to assist us in further developing a more streamlined approach to enhance our operations, here at Progress Decor.

Once again, thank you for your support, and I look forward to an ongoing business relationship.

Your sincerely,