REDEFINING THE EXPERIENCE

The best way to predict the future is to create it.
– Alan Kay at a 1971 meeting of Xerox PARC


$6,000

per square foot

With average sales per square foot of $6,000, double that of Tiffany & Co, the envy of any retailer, Apple showed that the adoption of mobile technology to create multiple touch points and embracing forward thinking was crucial to the future success of all retailers.


3

top objectives

After studying Apple’s success, we focused on 3 core objectives;


1. To slash your operating costs

2. Grow your sales through increased reach

3. Help you attract and retain the best talent


$10m

investment

With a team of 17 highly qualified developers, utilizing the latest tools, we set about redefining the retail technology experience for hardware & lumber retailers. No expense has being spared to deliver you the future today.

THE FUTURE IS HERE

mobile inventory & analytics

the slickest POS ever created

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mobile POS in-store & in-field

SAVINGS

iOpt Concierge - outsource your IT = no computer hassles and huge cost savings


$10,000

servers & software

No need for costly in-store servers and databases that range from $10,000 - $30,000 every 3 years. They are replaced by secure Microsoft Azure hosting with high performance automatic load balancing that grows with your business.


$3,500

power & backup drives

Without the need for servers and as many workstations due to mobile devices, save on average between $2,000 to $8,000 a year on your power bill and 5-30 tonnes of CO2 emissions per year.


iOpt Concierge handles all your backup needs securely in the cloud as part of the service, saving you $1,500 a year in drives.


$12,000

wages

No more paying people to stay back and perform inventory counts or end of days, end of weeks, end of months and statement runs. The team at Concierge handle it all for you.


"Our store has $1.8m of inventory and can take until midnight to stocktake, this year most counting was complete by 5pm saving plenty of wages."

Banner Hardware

EXPERIENCE


5

star service

The team at iOpt Concierge, your virtual assistant, ensure your experience is like checking into a 5 star resort. Your data is backed up in multiple locations to ensure it’s always safe and the risk of hacking, which is growing with the rise in terrorism, is virtually eliminated more..


0

downtime

iOpt POS has it’s own built in redundancy, just like operating your email offline and syncing when a connection becomes available. Ensuring you are never down and the process is as seamless as your email. Priceless!


24X7

customer care

Live 24 X 7 help desk support.

Free iOpt software upgrades.

Remote automatic updates.

Access to iOpt education portal.

Monthly newsletters & tips.

VIP service includes:

•Daily backups

•End of week

•End of month rollover

•End of month statements

•Inventory recommendations

WHAT OUR CUSTOMERS HAVE TO SAY

Kelly Rodarmel discusses his love of iReports with Andrew Darbyshire


Letter from Jennifer at Craig's Hardware


October 2014,


As a DIB Member I want to thank you for the follow up phone call on our installation. Even though we are freshly new with Pacsoft, less than 2 weeks new. I wanted to take this opportunity to tell you how much I have appreciated working with a company that has put us as store owners first. From the first time we met at the May Market this past year, I saw what the possibilities could be with your company to actually be able to work outside the walls of my business to be able to handle daily operations, see the sales figures for the day and be able to manually make department changes from my laptop, phone or tablet. It made me tingly with excitement! I have been coming down to the market for many years and I have been wanting the technology to be able to check stock, sales history, & pricing from the ease of my phone, or laptop. In the past I’ve had to call the store, hope they weren’t busy & ask an employee to check the information I needed. Or there was at one time the remote desktop through LogMeIn, but that wasn’t always the easy program to use, plus it tied up a computer. Now through the ease of Pacsoft right at my fingertips, I no longer need to bother an employee or tie up a computer. Plus I can work in my hotel room in the evening without hoping that LogMeIn worked.


With any computer system one of your many concerns is tech support and I can tell you my experience the last 2 weeks with the installation has been wonderful. We all know nothing with computers ever goes smoothly no matter how much you think or try to prepare for it to go smoothly. Having Phil on site for a week of installation & training was great. If anything went wrong not only was he there to take care of the little hiccups that happened, but if he couldn’t fix the issue he was on the phone not me. I could handle my day to day operation with my customers. Even after he left, when we did need to call support we either talked to someone immediately or they returned the call in less than 15 min. They were a pleasure to talk too, I didn’t need to be transferred to someone else who might have the answer they worked with me from beginning to end. It has been a long time since I have felt like I was a priority!


The ease of your point of sale program is wonderful, even though it is completely different from what I’m used to using it is very easy to learn. I have a 72 year old part-time employee that struggled with my old POS System, I was concerned about switching. With your POS system he was able to operate the cash station very quickly & easily. He loves the new system. We are new to having a second location, and all of our employees are excited to start using the new system & the ease of being able to check stock from each location without having to make a phone call. Our locations are only 15 min. apart, we are now able to check inventory & transfer between the two stores very easily. Anytime you make changes to any part of your business especially major changes it brings up many concerns & nervousness. With the help of your staff, you have tailored your program towards our individual needs. Our needs may not be the same as what others need, as a store owner that is priceless. So with that being said, I want to thank all of you that I’ve worked with “Phil, Vicki, Casandra, Georgia, Jill, Johnathon, & Ryan” I appreciate all that you’ve done to help us finally be a step above technology instead of behind. I’m so looking forward to working with you, to finally manage our business from anywhere we are! We are confident that we made a well-made decision to help our businesses succeed.


Thank you,
Jennifer @ Craig’s Hardware


Pacsoft at a glance

PEOPLE


30

years

Pacsoft is a family business serving family businesses since 1984. We are not controlled by accountants or investment bankers.


55

staff

A dedicated team of professionals, with an average tenure of 15 years, driven by our purpose to improve our customers efficiency & profit.


2000

customers

In the hardware & lumber retail segment spread over 8 countries.


In a recent survey of retail software providers, Do It Best Corporation’s customers rated Pacsoft the #1 provider.

PRODUCT

We make our customers money by improving their efficiency & profit


4

ways to increase your reach

  1. Self-serve checkout for account & credit card sales.
  2. In-store mobile POS on iPod.
  3. E-commerce website for account customers to produce quotes and orders, enquire on transactions and retail shop front more..
  4. Infield App, places POS in your customers hands when & where they need it to create quotes & place orders.


9

revolutionary apps

For iPad

•Inventory is a full featured inventory control app that maintains; items, purchase orders, pricing and promotions.

•CRM for your salesforce.

•iReports allows you to view any report anytime anywhere, drill- down to the source transaction from the management dashboard.


For iPod & iPhone

•View – iReports for iPhone.

•Infield - POS for your customers.

•POS - yard sales & line busting.

•Pricer captures competitor pricing into your system.

•Delivery controls your driver delivery schedules, validates delivery, captures signatures and tracks your truck(s) location.

•Picker speeds up customer order picking & truck loading.


The current generation have grown up on apps and expect the convenience of them as a way of life.


18

iOpt enterprise core modules

•POS that includes full offline redundancy & touch technology, ROA’s, customer display & signature capture, programmable quick-picks, Watcher integration, integrated EFTPOS; Element, RBS Worldpay, PCEFTPO, runs on PC or Mac.

•Receivables & Loyalty.

•Payables & cash flow control.

•Multi-location inventory.

•Full featured General Ledger.

•Quoting with all the complexities needed for contractor bids.

•Customer & Special Orders.

•Scibuy seasonal forecasting.

•Full lumber inventory - tally, sheet, cubic, pack, BF, LF, LM, M3.

•Rental is integral to the system.

•Self-serve checkout.

•Web shop front.

•PDFMail documents.

•E-commerce account portal.

•TrendFinder data visualisation.

•Supplier communications.

•Audits track every field change.

•User security controls access.

THE PROFESSIONALS CHOICE

If you are a growing business iOpt Enterprise is the right fit for you. We only work with professionals who wish to grow their businesses.

10 reasons why you'll love iOpt Concierge & Enterprise

  1. Zero downtime thanks to fully redundant modern POS, that can also operate in self-serve checkout mode for account and credit cards.
  2. Stay in control with mobile business intelligence.
  3. No more over or under ordering with Scibuy seasonality forecasting.
  4. Concierge - your virtual assistant who saves you time & money more..
  5. Save time with faster inventory counts.
  6. Improve margins with unlimited item pricing control.
  7. Piece of mind user security and maintain total visibility across staff actions with built-in auditing.
  8. Attract and retain the best talent through the adoption of the latest forward thinking technology.
  9. Grow sales thru mobile POS, self-serve checkout, online store & InField app.
  10. Improve customer satisfaction through online customer portal more..
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And one more thing...

Because the Concierge team perform backups and other mundane tasks for you. Tasks that ordinarily people either forget to do or forget how to do because they are so infrequent, like end of months. Valuable training time isn't taken up on these tasks, which allows us to focus on the important aspects of helping you grow your business.

USA         +1 207 774 6523

Australia +613 8831 9000

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